Online shopper gets “creepy” call from Wayfair
Photo by bruce mars from Pexels
While it’s common knowledge that the websites and apps we use collect our information, it’s still surprising when we find out just how much they know about us. A woman on Twitter went viral after sharing her story that online shopping site, Wayfair called her while she was browsing the site.
I'm looking at Wayfair and my phone just rang – an unknown number. Picked it up, and it was a Wayfair employee saying they noticed I was browsing their website so happy creepy Halloween I guess.
— Ariel Dumas (@ArielDumas) October 31, 2019
According to Ariel Dumas, the rep from Wayfair called her about what she was looking at “it was a Wayfair employee saying they noticed I was browsing their website so happy creepy Halloween I guess.” Dumas did admit that once she told the customer service rep how creepy it was for him to call her, he immediately apologized.
I told him I appreciated his passion for customer service but could he please send the message up the chain that this was nothing less than horrifying and he readily agreed to do so.
— Ariel Dumas (@ArielDumas) November 1, 2019
Dumas tweeted “It was a young man who was clearly like doing this as part of his job and I explained to him how uncomfortable it made me feel and he apologized several times and sounded honestly very sorry!”
According to Fox News, Wayfair said they have experimented with making outbound calls but denied that those calls are based on current activity.